CLIENT SUCCESS STORIES

Through our 20-year history, Maxx Medical has continued to grow through successful partnerships with physician practices of all sizes, types, and regional locations. While our firm’s growth is impressive, our client outcomes are the proof that provide insights into the impact our partnership has made on their RCM effectiveness and practice sustainability. Here are a few clients’ success stories…

“What we appreciate is the great communication from Maxx Medical. They are always responsive to our questions about our revenue.” 

Family Practice Physician

“Maxx Medical jumped in and learned our ERM/PM system and was able to fix many issues that had been unresolved by our past biller for over a year”

Behavioral Health Client

“Having an account representative that understands our practice is so much better that our last experience.”

Podiatrist

“Maxx Medical really cares about our practice and patients.”

PM&R Physician

Specialty Practices

  • Gastroenterology Specialist
  • Southwest Ohio
  • Solo practitioner with APPs with a busy in and outpatient volumes and procedures at multiple locations.
  • Small practice with limited back-office resources needed

Challenge that brought them to Maxx Medical: New practice that was in need of RCM establishment and 3rd party billing on Epic outpatient EMR and assistance to fix several enrollment and contract issues that were effecting collections and survival

Solutions provided by Maxx Medical: Maxx Medical provide contract negotiations, enrollment and full-service RCM to the practice

Outcomes (numbers, ratios, etc. that portray a positive outcome): Maxx was able to correct the payor contract issues, clean up old AR and establish a best practice collection percentage for the practice.

Behavioral Health

  • NP Behavioral Health Practice
  • SW Ohio
  • Practice size: 2 NPs
  • Practice staff size: small practice of 2 Behavioral Health Nurse Practitioners

Challenge that brought them to Maxx Medical: With Ohio’s behavioral health redesign the practice was challenged with billing and enrollment issues with payors.

Solutions provided by Maxx Medical: Maxx worked with the providers to fix errors in the credentialing with multiple payors.  Maxx set up the RCM and continues to collect at a high level for the practice.

Outcomes (numbers, ratios, etc. that portray a positive outcome): Maxx allowed the NPs to begin billing and collecting from numerous payors that they had not been able to collect from for many months almost putting them out of business. Our experts helped save the business.

Unique Practice Examples

  • Podiatry
  • Practice location: Dayton
  • Practice size: Sole Practitioner
  • Practice staff size 6

Challenge that brought them to Maxx Medical: Various issues with internal billing staffing and move to new EMR worsened the issues

Solutions provided by Maxx Medical: Maxx took over the entire RCM process, trained staff and provided a sense of calm to the ownership.

Outcomes (numbers, ratios, etc. that portray a positive outcome): Maxx Medical has provided our services to the client for many years. We have increased collections on E&M and durable medical year over year even with reductions in Medicare fee schedule.